Privacy Policy
WILLCRAFT.ME PRIVACY POLICY
At WillCraft.me ("WillCraft.me", "we", "our", or "us"), we understand that creating a will requires you to entrust us with highly personal information. Protecting that information is one of our highest priorities.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use the WillCraft.me platform, website, applications, and related services (collectively, the "Service").
By using the Service, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
The Privacy Policy is to be read and understood as being a complement to our Terms of Service.
1. INFORMATION WE COLLECT
Information You Provide:
Depending on how you use the Service, we may collect the following categories of personal information:
Account Information:
Full name
Email address
Date of birth
Residential address
Estate Planning Information:
Including information relating to:
Marital status
Name of spouse or partner
Name of Children and dependants
Beneficiaries
Executors
Alternate executors
Guardians
Pets
Funeral wishes
Distribution instructions
Specific gifts and bequests
Estate planning preferences
Asset Information:
Including information regarding:
Real estate
Bank and investment accounts
Insurance policies
Businesses
Vehicles
Digital assets
Personal property
Liabilities and debts
WillCraft.me does not request or store your online banking credentials, investment account passwords, or full payment card numbers.
Payment Information:
Payments are processed securely by third-party payment processors. WillCraft.me does not receive or store complete credit card numbers.
Communications:
Information you provide when contacting customer support or communicating with us.
Information About Other Individuals:
Estate planning documents often include information about beneficiaries, executors, guardians, family members, dependants, and other individuals.
By providing such information, you represent that you have the authority or other lawful basis to provide that information for inclusion in your estate planning documents.
Information Collected Automatically:
When you use the Service, we may automatically collect:
IP address
Browser type
Device information
Operating system
Authentication events
Session information
Usage information
Error logs
Security logs
We also use essential cookies and similar technologies necessary to operate the Service.
2. HOW WE USE YOUR INFORMATION
We use personal information to:
Create and generate your estate planning documents
Maintain your account
Authenticate your identity
Process payments
Deliver Executor Direct Access functionality
Send verification emails
Send executor request notifications
Send important security notifications
Provide customer support
Improve and maintain the Service
Detect fraud and unauthorized access
Comply with legal obligations
Enforce our Terms of Use
We do not sell your personal information.
3. AI-POWERED FEATURES
Certain features of the Service may use artificial intelligence technologies to provide document reviews, drafting suggestions, summaries, or other estate planning assistance.
Where AI features are used, relevant information that you submit may be processed by trusted AI service providers solely for the purpose of providing those features.
AI-generated output is intended to assist users and should always be reviewed by the user before relying upon it.
4. HOW WE SHARE INFORMATION
We share personal information only when reasonably necessary to provide the Service or where required by law.
Executor Direct Access:
If you enable Executor Direct Access, designated executors may receive access to your estate planning documents according to the settings you choose, including automatic delivery after a period of non-response where enabled.
Service Providers:
We may share information with trusted service providers that help us operate the Service, including providers of:
Cloud hosting
Payment processing
Email delivery
Customer support
Artificial intelligence
Security monitoring
Infrastructure
Data storage
These providers may access personal information only as necessary to perform services on our behalf and are contractually required to protect it.
Legal Requirements:
We may disclose personal information where required to:
Comply with applicable law
Respond to lawful requests
Protect the rights, safety, or property of WillCraft.me or others
Prevent fraud or security incidents
Enforce our legal agreements
Business Transactions:
If WillCraft.me is involved in a merger, acquisition, financing, restructuring, asset sale, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
5. DATA SECURITY
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
Security measures may include:
Encryption during transmission
Encryption of sensitive data at rest where appropriate
Secure authentication
Role-based access controls
Security monitoring
Rate limiting
Regular security reviews
Despite these safeguards, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
6. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
Provide the Service
Maintain your account
Enable Executor Direct Access where applicable
Comply with legal obligations
Resolve disputes
Protect against fraud
Enforce our agreements
If you request deletion of your account, we will delete or anonymize your personal information within a reasonable period unless retention is required by law or reasonably necessary for legal, regulatory, security, or compliance purposes.
We may retain aggregated or anonymized information that does not reasonably identify any individual for as long as necessary for analytics, research, security, product improvement, and other legitimate business purposes.
7. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have rights to:
Access your personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Receive your information in a portable format
Withdraw consent where applicable
We may request verification of your identity before responding to privacy requests.
8. COOKIES
We use only cookies and similar technologies necessary to operate the Service, including for:
Authentication
Session management
Security
Fraud prevention
User preferences
We do not use advertising cookies or sell personal information for targeted advertising.
9. INTERNATIONAL DATA TRANSFERS
Your personal information may be processed or stored in jurisdictions outside your province, territory, or country of residence.
Where required by applicable law, WillCraft.me implements appropriate safeguards to protect personal information transferred across borders.
10. CHILDREN'S PRIVACY
The Service is intended only for individuals who are at least eighteen (18) years of age or the age of majority in their jurisdiction.
We do not knowingly collect personal information directly from minors. If we become aware that such information has been collected, we will delete it within a reasonable period.
11. THIRD-PARTY WEBSITES
The Service may contain links to third-party websites or services.
WillCraft.me is not responsible for the privacy practices or content of those third-party services. We encourage users to review their privacy policies.
12. DATA BREACH RESPONSE
If a security incident affecting your personal information occurs, WillCraft.me will investigate the incident and provide notifications to affected individuals and regulatory authorities where required by applicable law.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Material changes are expected to be communicated through the Service, by email, or through other reasonable means.
Your continued use of the Service after changes become effective constitutes acknowledgment of the updated Privacy Policy.
In case of a discrepancy between the English version of this Privacy Policy and any translated version, the English version shall prevail.
14. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the contact information provided on the Service.
Last updated: June 2026
These legal documents are subject to change. Please review them periodically.